Shipping policy
Shipping Policy
Last updated: 05/05/2025
At Totus Tuus Co., we are committed to ensuring that your order arrives safely and in a timely manner. Below is everything you need to know about our shipping process:
📦 Processing Times
Orders are typically processed within 1–3 business days. During busy seasons or launches, there may be slight delays, but we always strive to ship your order as quickly as possible.
🚚 Shipping Methods & Delivery
We offer standard domestic and international shipping through trusted carriers.
Delivery times vary by destination:
- Australia: 2–7 business days
- International: 7–21 business days
Please note that delivery timelines may be affected by customs, holidays, or courier delays.
💳 Shipping Rates
Shipping rates are calculated at checkout based on your location and order weight.
We occasionally offer free shipping promotions, so keep an eye out!
📍 Order Tracking
Once your order has been shipped, you will receive an email with your tracking number so you can follow its journey to your door.
📦 Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at info@totustuusco.com within 7 days of delivery.
While we are not liable for courier-related issues, we will do our best to assist you in resolving the matter.
🌎 International Orders
International buyers are responsible for any customs duties or import taxes imposed by their country.
If you have any further questions, feel free to reach out. We’re here to help!
Thank you for supporting Totus Tuus Co. 💛