Refund policy
Return & Refund Policy
At Totus Tuus Co., we take great care to ensure each product is crafted with love and intention. If you're not completely satisfied with your purchase, we’re here to help.
Returns
- Returns are accepted within 30 days of receiving your order.
- A 5% restocking fee will apply to all approved returns.
- Customers are responsible for the return shipping costs.
Conditions
To be eligible for a return:
- Items must be in perfect, unused condition.
- Items must be free from scratches, dents, or any form of damage.
- Products must be returned in their original packaging.
Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund (minus the restocking fee) will be processed to your original method of payment.
If you have any questions or concerns about your return, please contact us through our contact form — we’re always happy to help!